911 dispatcher: 'Put yourself in caller's shoes' - Chicago Tribune

911 dispatcher: 'Put yourself in caller's shoes' - Chicago Tribune

Chicago Tribune

911 dispatcher: 'Put yourself in caller's shoes' Chicago Tribune You have to put yourself in the caller's shoes." All three say they would like callers to know they are trying to help when they begin asking questions. "People don't like all the questions we ask," Wright said. Callers think the questions will delay ...